If your guitar goes out of tune or stops sounding after purchase, we will take care of it free of charge. Please feel free to contact us. The warranty period varies depending on the product.

Charges will apply in the following cases. 1.
When modification or special adjustment is required.
When the battery or other consumable parts of the watch need to be replaced.
When the product has been repaired or modified by someone other than our store.
When the product is damaged due to the customer's carelessness or intentional act.
When the watch is damaged due to the customer's negligence or willful misconduct.
Repair of scratches, repainting or polishing
When the product is damaged due to the customer's negligence or willful misconduct.
Replacement or repair
Unwarranted products

Please note
Unwarranted items, such as junk items, are not covered by the warranty.
Please note that some parts may not be available for repair, and that the tone and feel of the instrument may change after repair.
Used instruments are not warranted by the manufacturer.
Please note that the manufacturer's warranty does not apply to used instruments.
Please note that the desired setting or sound may not be obtained due to the condition or construction of the instrument.
The warranty will not be honored if you do not bring your warranty card.
If the instrument is not repairable, or if the repair cost exceeds the purchase price, we will replace the instrument with a product of equivalent value.
Warranty coverage is limited to the first owner of the product.
The warranty does not apply to items that have been sold for a second time even if they are still under warranty.

◎For more information about trade-ins, returns, and replacements, please visit ▶︎

The following is our return policy for purchased used merchandise.
We will accept returns if you contact us within 6 days of receipt of the merchandise. Please note that the customer is responsible for return shipping (including handling charges for cash on delivery) and bank transfer charges for returns made at the customer's convenience.
We will not accept returns or refunds if we cannot confirm the return shipment within 7 days from the date of delivery.
If the return is due to our fault, we will refund the shipping costs after we confirm the return of the merchandise.
We do not accept returns or cancellations for items ordered by the customer, items made to order, items that are delivered after modifications requested by the customer such as refrets, or items that have been opened New.

Trade-ins (replacements)
If you don't like it or are tired of it, don't worry. Please let us buy it back from you!
Within one month of purchase, we will trade in the item for 80% of the purchase price (excluding tax).
(The product must be in the same condition as when you purchased it with a sales price of 20,000 yen or more excluding tax. The purchase price must be equal to or greater than the trade-in value. Shipping costs are to be borne by the customer.)
You can buy back the item anytime, even if the *period has passed. You can also buy back only.

For warranty and user guide, please click here: ▶︎

We will only repair instruments that are owned by the customer.
Once you have agreed to the estimate and the work has begun, cancellation is not possible.
If we are unable to contact you for more than two weeks after receiving your request for repair, we will cancel the repair and send the instrument back to you by cash on delivery. If there is any work that has been done up to that point, we will charge the appropriate amount for the work by cash on delivery.
If the instrument is not picked up within one month after we are notified that repairs are complete, we will return the instrument to you, postage prepaid. If the item is returned to us and we do not receive a reply within 10 days after sending an email to the email address you provided requesting pickup of the item (the same applies if the item is returned twice with freight collect), we will consider the item to be a waiver of your right of ownership and will not be able to accept the item back. Please be advised that we will dispose of your items at our own discretion. You agree that we have the sole discretion to decide what to do with the items you leave with us. (The same applies if we are unable to reach you by phone or if you do not respond to our e-mails.)
If we find any other problems or symptoms during the repair process, we may contact you to change the quoted price.
Depending on the nature of the repair, a separate estimate may be required.
If an estimate fee is incurred, you will be charged for the estimate fee even if the repair is not performed.
We will take the utmost care in the repair work, but we cannot be held responsible for minor damage (small scratches, dents, slight discoloration, discoloration, etc.) caused by the work.
We will not be responsible for minor damages (small scratches, dents, slight discoloration, discoloration, etc.) caused by the repair work.
Please note that we may not be able to provide certain parts for repairs that require parts replacement. In such cases, we will proceed with an alternative equivalent product.
If you wish to have the parts returned to you, please indicate so in this document.
We will repair any damage caused by unexpected natural disasters or accidents, but we will not be held responsible for any further damage.
In the event of a malfunction of the repaired part, we will repair it again. The warranty period is 90 days from the date of repair.
The warranty does not cover any parts or materials other than the repaired part or those provided by the customer.

We will respond to various requests such as TV filming cooperation, etc.

Please use this form to contact us.
Or, please feel free to contact us by clicking the "Inquiry" button on the lower right!