Return Policy
The return policy for purchased used instruments is as follows.
We will accept returns if you contact us within 6 days of receipt of the merchandise. If the return is due to the customer's convenience, the customer is responsible for return shipping (including handling charges for cash on delivery) and bank transfer charges.
We will not accept returns or refunds if we cannot confirm the return shipment within 7 days from the date of delivery.
If the return is due to our fault, we will refund the shipping costs after we confirm the return of the merchandise.
We do not accept returns or cancellations for items ordered by the customer, items made to order, items that are delivered after modifications requested by the customer such as refrets, or items that have been opened New.
Trade-ins (replacements)
If you don't like it or are tired of it, don't worry. Please let us buy it back from you!
Within one month of purchase, we will trade in the item for 80% of the purchase price (excluding tax).
(The product must be in the same condition as when you purchased it with a sales price of 20,000 yen or more excluding tax. The purchase price must be equal to or greater than the trade-in value. Shipping costs are to be borne by the customer.)
You can buy back the item anytime, even after the *period has passed. You can also buy back only.
Is it OK for minors?
Minors are also allowed to purchase, however, the consent of a parent or guardian is required. Please print out and fill out this " Purchase Authorization Form " and bring it with you or send it with the instrument.
About layaway
The layaway period is within 3 business days including the date of your request.
If you wish to extend the layaway period due to unavoidable circumstances, please be sure to contact us.
About Sales Contracts
A contract is considered sold when you have decided to purchase the property and have received a deposit.
The contract period is one week.
If you cancel the contract after the contract is made, or if you do not purchase the product within the contract period, the contract will be voided. In either case, the deposit is non-refundable.
About keeping products after purchase
If you do not pick up your order within 30 days of purchase, we will send it back to you by freight collect. If the item is returned to us and we do not receive a reply within 10 days after sending an email to the email address you provided requesting pickup of the item (the same applies if the item is returned twice by cash-on-delivery), we will consider the item to be a waiver of your right of ownership and will not be able to accept the item back. We will dispose of your items at our own discretion. You agree that we have the sole discretion to decide what to do with the items you leave with us. (The same applies if we cannot reach you by phone or if you do not respond to our emails.)
About leaving your items for valuation
We will only accept instruments that are owned by the customer.
We will contact you as soon as the valuation is completed.
If you are not satisfied with the valuation, we will promptly return the instrument. (If you wish to have it shipped, please note that we will send it to you by freight collect.)
If you do not pick up your item within 30 days of the assessment, we will return it to you by cash-on-delivery. If the item is returned to us and we do not receive a reply within 10 days after sending an email to the email address you provided requesting pickup of the item (the same applies if the item is returned twice with freight collect), we will consider the item to be a waiver of your right of ownership and will not be able to accept the item. We will dispose of your items at our own discretion. You agree that we have the sole discretion to decide what to do with the items you leave with us. (This also applies if we cannot reach you by phone or if you do not respond to our emails.)
About Repair
The instrument to be repaired must be the customer's property.
Cancellation is not allowed after the customer has agreed to the estimate and the work has begun.
If we are unable to contact you for more than 2 weeks after receiving your order, we will cancel the repair and send the instrument back to you by cash on delivery. If there is any work that has been done up to that point, we will charge the appropriate amount for the work by cash on delivery.
If the instrument is not picked up within one month after we are notified that repairs are complete, we will return the instrument to you, postage prepaid. If the item is returned to us and we do not receive a reply within 10 days after sending an email to the email address you provided requesting pickup of the item (the same applies if the item is returned twice with freight collect), we will consider the item to be a waiver of your right of ownership and will not be able to accept the item back. Please be advised that we will dispose of your items at our own discretion. You agree that we have the sole discretion to decide what to do with the items you leave with us. (The same applies if we are unable to reach you by phone or if you do not respond to our e-mails.)
If we find any other problems or symptoms during the repair process, we may contact you to change the quoted price.
Depending on the nature of the repair, a separate estimate may be required.
If an estimate fee is incurred, you will be charged for the estimate fee even if the repair is not performed.
We will take the utmost care in the repair work, but we cannot be held responsible for minor damage (small scratches, dents, slight discoloration, discoloration, etc.) caused by the work.
We will not be responsible for minor damages (small scratches, dents, slight discoloration, discoloration, etc.) caused by the repair work.
Please note that we may not be able to provide certain parts for repairs that require parts replacement. In such cases, we will proceed with an alternative equivalent product.
If you wish to have the parts returned to you, please indicate so in this document.
We will repair any damage caused by unexpected natural disasters or accidents, but we will not be held responsible for any further damage.
In the event of a defect in the repaired part, we will repair it again. The warranty period is 90 days from the date of repair.
The warranty does not cover any parts or materials other than the repaired part or those provided by the customer.
Requests
We will take the utmost care in handling your items, but we cannot be held responsible for any damage that may occur during storage or changes in condition due to aging.
Notation about dealers
Secondhand dealer license No. 304360609107
Tokyo Metropolitan Public Safety Commission
Music Solutions Ltd.
1-11-23 Hyakunincho, Shinjuku-ku, Tokyo
Type of merchandise handled: tools
Specified International Business Operator Business No. S-3-13-30679
Business operator handling ivory, taimai, etc.
Ministry of the Environment, Ministry of Economy, Trade and Industry
